Shipping policy

At Royalliva, we are committed to delivering your orders as efficiently as possible. Below is an overview of our shipping policy to ensure you have all the information you need about your order's journey from our warehouse to your doorstep.

Order cut off:

Orders placed before 12:00 AM (midnight) EST will start processing the same day.

Shipping Timeframes:

  • USA & Canada: Shipping typically takes between 7–12 days.
  • UK: Shipping typically takes between 6–9 days.
  • Australia & New-Zealand: Shipping typically takes between 7–10 days.
  • Processing Time: Please allow 1-2 days for processing before your order is shipped.
  • Estimated Arrival Time: Your order should arrive within 8-14 business days (Processing Time + Shipping Time).

Shipping Locations:

  • We ship from our warehouses located in North America, UK, AU and Hong Kong. Depending on stock availability, your order may be shipped from either location.
  • Please note that your items may arrive separately if they are shipped from different warehouses. You may receive multiple tracking numbers for your order.

Customs and Local Taxes:

  • Custom Delays: We strive to ensure your order arrives promptly; however, we cannot be held responsible for any delays caused by customs or the postal service.

Order Issues:

  • Order Delays: If your order has not arrived within 20 days, please contact us, and we will assist you with a full refund or resolve any other concerns you may have.

  • Multiple Shipments: If your order includes multiple items, they may be shipped separately to ensure faster delivery. Please do not be alarmed if you receive separate tracking numbers or packages arriving at different times.

Delivery Exceptions & Delivery Claims:

  • Customer-Caused Delivery Exceptions

If a delivery issue occurs due to incorrect address details, an unavailable recipient, missing building access instructions, missing phone information, or any other customer-related reason, Royalliva will make reasonable efforts to work with the carrier to arrange redelivery whenever possible.

If the package is returned to us after unsuccessful delivery attempts, we will issue a refund minus any return shipping fees charged by the carrier.

If the package is lost while being returned to sender, no refund or replacement will be provided.

  • Merchant or Carrier-Caused Delivery Exceptions

If a delivery exception happens due to an error by Royalliva or the shipping carrier, we will work with you to arrange a redelivery, replacement, or full refund at no additional cost.

  • Delivered Packages

Once a package is marked as delivered and proof of delivery is available, including delivery photos, GPS confirmation, or carrier delivery records, responsibility for the package transfers to the recipient.

If you believe a delivered package is missing, please contact us within 24 hours. We will assist with the investigation whenever possible.

  • Signature Delivery Requests

If your delivery location has a high risk of package theft, please contact us after placing your order to request signature-required delivery. Additional carrier fees may apply.

  • Misdelivered Packages

If the carrier delivers your package to the wrong address or leaves it in an clearly unsafe location due to carrier error, Royalliva will work with you to provide a replacement or full refund.

 

Contact Us:

If you have any questions or concerns regarding your shipment, please do not hesitate to reach out to us through our Contact Page. Our team is here to assist you and ensure you have a positive shopping experience with Royalliva.