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Frequently Asked Questions

What is your return policy?

We offer a 60-day easy return policy.

Please find our return policy here:
https://www.royalliva.com/policies/refund-policy

How long does shipping take?

You can expect your order to arrive within 8-14 days. Please find our full shipping policy here:
https://www.royalliva.com/policies/shipping-policy

Where are your products shipped from?

Our products are shipped from either Hong Kong, UK, USA or Canada, ensuring reliable delivery.

What does your 2-year warranty cover?

Our 2-year warranty covers all electrical, parts, and manufacturing defects. If we cannot repair the item, we’ll issue a gift card for the product’s current value. It does not cover intentional damage or damage due to extreme weather or regular wear-and-tear.

Have a question, suggestion, or just want to chat? Drop us a line below and we'll be in touch

  • 60-DAY RISK-FREE TRIAL

    Test the product in your own space, If you're not 100% satisfied, return it within 60 days for a full refund.

  • FREE EXTENDED WARRANTY

    Enjoy peace of mind 2-year extended warranty. Ensuring that your purchase remains protected for years to come.

  • 24/7 CUSTOMER SUPPORT

    Our dedicated support team is available 24/7 to assist you with any questions or concerns with exceptional customer service.

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